Shipping policy

Flour Girl currently delivers across the United Arab Emirates.

Because many of our products are delicate, fresh, or temperature sensitive, all orders are delivered in chilled vans to help protect their quality, freshness, and appearance while in transit.

Delivery Dates and Time Slots

Orders can be delivered as soon as the next day.

During checkout, you can select your preferred delivery date and an available delivery time slot.

Available dates and time slots may vary depending on your location, the products in your order, production requirements, existing delivery capacity, public holidays, and the time at which your order is placed.

Please select the date and time slot that best suits you. We will prepare and schedule your order based on your selection.

While we always do our best to deliver within the selected time slot, the time shown is a delivery window rather than an exact appointment. Deliveries may occasionally be affected by high demand, weather, traffic, access restrictions, public holidays, or other circumstances outside our control.

If we are unable to fulfil your selected delivery date or time slot, our team will contact you to arrange the nearest suitable alternative.

Delivery Fees

Delivery fees depend on the Emirate your order is being delivered to:

Dubai
Express delivery: AED 30
Free delivery on orders of AED 200 and above

Sharjah
Express delivery: AED 50
Free delivery on orders of AED 315 and above

Ajman
Express delivery: AED 60
Free delivery on orders of AED 315 and above

Abu Dhabi
Express delivery: AED 120
Free delivery on orders of AED 525 and above

Other Emirates
Express delivery: AED 180
Free delivery on orders of AED 630 and above

Receiving Your Order

Please make sure someone is available to receive the order at the delivery address. Since our products are food items and many are temperature sensitive, we recommend placing them in a cool environment as soon as they are received.

If you notice any issue with your order upon delivery, please contact us as soon as possible so our team can look into it and help make it right.

Questions

For any delivery questions, you can contact us at:

order@flourgirlbakeries.com