Frequently asked questions
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Please contact us.
When will my order be delivered?
We ship across the UAE. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 1-2 business days. You will receive an e-mail after ordering with more information about the delivery.
When do I get free delivery?
You can enjoy free delivery once your order reaches a set minimum value. The amount depends on the Emirate your order is being delivered to:
- Dubai: AED 200
- Sharjah & Ajman: AED 300
- Abu Dhabi: AED 500
- Other Emirates: AED 600
Can I Return my product?
Because our products are food items, we cannot accept returns or exchanges unless, in the unfortunate event, you receive the wrong product or your order arrives damaged or in poor condition.
If this happens, please contact us as soon as possible with your order details and photos of the product, so our team can review and assist you.
Can I request something special?
Yes. For custom cakes, special flavours, decorations, dietary preferences, event orders, or larger quantities, please contact us before placing your order. We’ll let you know what’s possible and guide you from there.
Are your products freshly prepared?
Absolutely. Our products are freshly prepared daily, so they reach you at their best, with the quality, taste and care Flour Girl is known for.
Do you have gluten-free products?
Yes. Flour Girl is well known for its gluten-free range, and our gluten-free products are prepared in a dedicated gluten-free department. This area is certified for gluten-free production, giving customers added confidence that the products are handled with the right separation, care and control.
Do you have vegan products?
Yes. We offer selected vegan products across our range. Availability may vary by product, so please check the product details or contact us if you are looking for something specific.
Do you provide ingredient and allergen information?
Yes. All our products come with clear ingredient and allergen information, so you know what’s inside each item. If you have a specific allergy or dietary concern, please contact us before placing your order and our team will guide you.
I would like to speak to customer service. How can I reach you?
You can contact us by phone, WhatsApp or email. For quick help, message us on WhatsApp at +971 56 997 1749 or email order@flourgirlbakeries.com.
You can also visit our contact page for more ways to reach us.
Can I pick up my order from your bakery?
Yes, you can choose store pickup option at checkout page while placing your order.
Do you offer corporate gifting solutions?
Yes, we provide customised bakery and confectionary gifts and treats for corporate events, business gifting, and employee appreciation programs.
Can I choose my cake flavor and filling?
Yes, you can contact our team for customized cake flavors, sizes, fillings, frosting, and decorations based on your preferences.