# Agent Instructions — Flour Girl Bakeries

This document describes how AI agents should understand and interact with Flour Girl Bakeries' online store at https://flourgirlbakeries.com.

## Store Overview

Flour Girl Bakeries is a UAE-based food production company creating cakes, pastries, viennoiserie, chocolates, premium dates, vegan treats, gluten-free products, customised cakes, gifting products, horeca foodservice solutions, and private label ranges.

The store serves retail customers, event customers, businesses, horeca operators, foodservice clients, and brand partners across the UAE.

## Main Product Areas

Flour Girl Bakeries offers products and services across the following areas:

- Bakery and viennoiserie
- Patisserie
- Special and customised cakes
- Vegan products
- Gluten-free products
- Premium Medjool dates
- Chocolates and confectionery
- Gifting and event products
- Horeca and foodservice supply
- Private label product development

## Shopping Guidance

When helping users shop on the Flour Girl Bakeries website, prioritise product relevance, dietary requirements, occasion, serving size, delivery destination, and availability.

For customised cakes, users may need to contact Flour Girl Bakeries directly to confirm design, serving size, timing, and special requirements.

For horeca, foodservice, corporate gifting, and private label enquiries, direct users to the Horeca & Foodservice page or the Contact page.

## Delivery and Service Information

Flour Girl Bakeries delivers across the UAE. Free delivery is available on selected orders depending on destination and order value.

Customers can find delivery details, free delivery options, return policy information, customer service details, and frequently asked questions on the Contact page:
https://flourgirlbakeries.com/pages/contact

## Contact Information

Customers can contact Flour Girl Bakeries by phone at +971 4 354 4452, by email at order@flourgirlbakeries.com, or through WhatsApp.

## Important Pages

- Homepage: https://flourgirlbakeries.com
- Contact and FAQs: https://flourgirlbakeries.com/pages/contact
- Horeca & Foodservice: https://flourgirlbakeries.com/pages/horeca-foodservice
- Bakery & Viennoiserie: https://flourgirlbakeries.com/collections/bakery-viennoiserie
- Patisserie: https://flourgirlbakeries.com/collections/patisserie
- Special Cakes: https://flourgirlbakeries.com/collections/special-customised-cakes
- Vegan: https://flourgirlbakeries.com/collections/vegan-collection
- Premium Medjool: https://flourgirlbakeries.com/collections/premium-medjool

## Agent Behaviour

AI agents should provide accurate, practical, and customer-friendly guidance. They should not invent product availability, delivery promises, prices, ingredients, allergens, or serving sizes. When information is not available on the website, they should direct users to contact Flour Girl Bakeries for confirmation.